Lesson 6 of 16 · Level 2: Intermediate
Sales Presentations and Proposals That Get Approved
- ⏱ 12 min read
- ❓ 4 review questions
- ✍️ Exercise with solution
- 📥 Downloadable template
In this lesson
- Present your solution tied directly to the needs you discovered.
- Run demos that customers remember.
- Present price as an investment, with payback and good-better-best options.
- Write clear proposals that get approved, starting with the executive summary.
- Use check-in questions during the presentation to know whether you're on track.
The Customer ROI sheet calculates net monthly savings, payback period and first-year and three-year net benefit for your proposal.
- sales-crm-template.xlsx · Customer ROI sheet
A sales presentation isn't a tour of every feature in your product. It's the answer to what the customer told you in discovery: "You told me this is happening; here's how we fix it; here's what you'll gain." The better your discovery, the shorter and more convincing your presentation.
- Recap
- Solution by need
- Demonstrate
- Price with ROI
- Written proposal
The structure of a consultative presentation
- OpenRecap what you discovered, in their words"When we met, you told me three things: the close takes 4 days, Frank sees profit six weeks late, and last year you paid a sales tax penalty because of a filing error. Is that still the case? Anything new?"
- DevelopPresent the solution need by needFor each problem, how you solve it and what changes. Leave out features that don't answer anything they told you.
- DemonstrateProve itA similar customer's story, a demo, data.
- QuantifyValue and investmentThe return calculated with their numbers, then the price.
- AdvanceNext stepWhat it takes to move forward, with whom and when.
| Customer's need | How we solve it | Expected result |
|---|---|---|
| "The close takes us 4 days" | Automatic bank reconciliation and journal entries generated from invoicing | Close in 1 day |
| "Frank doesn't know our profit until it's too late" | A profit dashboard by store, updated daily | Decisions with data every Monday |
| "We paid a sales tax penalty" | Sales tax calculated on every invoice and a filing report checked before it goes out | Lower risk of filing errors |
Showing 30 features dilutes your message and raises doubts ("What's that for?"). Show the 3 or 4 that solve their problems. If the customer asks about something else, answer it, but don't make it the centerpiece.
Demos that work
- Use their case: their products, their kind of invoice, their logo if you can. Customers should see themselves using it.
- Start with the result: show the Monday profit dashboard first, then how you get there.
- Pause to ask: "How do you do this today? Would this save you work?"
- Prepare and test it: data loaded, connection checked, a plan B if the internet fails.
- Let them drive: if possible, let the customer click through one action. What people do themselves, they remember and believe.
Check-in questions: are you on track?
A presentation isn't a monologue. Every two or three minutes, ask a check-in question to confirm that what you're showing matters. If the answer is lukewarm, adjust before moving on:
"How does this fit with the way you work today?"
"Would this solve what you told me about reconciliation?"
"On a scale of 1 to 10, how important is this for you?"
"What would Frank think of this?"
"Is anything you've seen so far a concern?"
The last one is the most valuable: it brings doubts out while you're there to answer them, instead of letting them come back later as "We need to think about it."
1. How should you open the presentation of your solution?
The recap proves you listened, confirms priorities and connects everything you'll show to what matters to them.
Presenting the price
Value first, then price
A price without context always looks expensive. First present the value the customer calculated with you in discovery (lesson 5), then the investment:
Hours saved with a 1-day close: $1,920 a month
Investment in LedgerPoint: $600 a month + $2,400 one-time setup
Net monthly savings: 1,920 − 600 = $1,320
Payback on the setup fee: 2,400 ÷ 1,320 ≈ 1.8 months
Net benefit in year one: 1,320 × 12 − 2,400 = $13,440
(not counting avoided penalties or better decisions)
Offer options
Presenting three options (good, better, best) shifts the customer's question from "Should I buy?" to "Which one fits?" Explain who each option is for and recommend the one that matches what you discovered. The top option also serves as a reference point that makes your recommendation look reasonable. For Miller Hardware, it could look like this:
- Includes
- Invoicing with sales tax calculation and bank reconciliation.
- Solves
- Filing errors and part of the close. No profit by store.
- Best if
- They had a single store.
- Includes
- Everything in Basic, plus a profit dashboard by store and team training.
- Solves
- All three problems they told us about: the close, late profit numbers and filing errors.
- Best if
- They have two stores and want to decide with data every Monday.
- Includes
- Everything in Professional, plus multi-store inventory and a monthly review with a bookkeeper.
- Solves
- Also stops duplicate purchasing between stores.
- Best if
- They plan to open a third store this year.
A script to present them without overwhelming:
"I put together three options. I recommend Professional because it
solves the three things you told me about: the close, seeing profit by
store and avoiding filing errors. Basic works if you only want to fix
invoicing; Complete makes sense if the third store is confirmed.
Which one is closest to what you need today?"
State the price with confidence
Say it clearly, without apologizing or justifying it right away, and then pause. Whatever you say after "The investment is $600 a month" can weaken it ("…but we can look at a discount"). Let the customer react.
2. Your service costs $900 a month and saves the customer $2,400 a month. There's also a $3,000 upfront fee. How many months does it take to earn back that fee?
Net monthly savings = $2,400 − $900 = $1,500. Payback = $3,000 ÷ $1,500 = 2 months. Dividing $3,000 by $2,400 forgets the monthly fee.
The written proposal
In consultative sales, the proposal summarizes the conversation and travels to people who weren't in the meeting (the owner, purchasing). It has to stand on its own:
- Executive summary (one page): situation, goal, solution, investment and return. Many decision-makers read only this.
- Situation and needs, in the customer's words.
- Proposed solution: what's included, need by need.
- Expected results and how they'll be measured.
- Implementation plan: phases, dates, owners on both sides.
- Investment and options, with payment terms.
- Why us: similar customer stories, guarantees, team.
- Next steps and expiration date of the proposal.
Whenever possible, present the proposal live (in person or on a video call) instead of just emailing it. You'll see reactions, answer questions on the spot and agree on the next step. If you must email it, book the review call before you hit send.
Presenting to a group
- Find out beforehand who'll attend and what each person cares about (lesson 2).
- Speak to each person's concern: savings for the owner, ease of use for the user, security for IT.
- Ask your champion to help prepare the meeting and, ideally, to present the need.
- End by asking each person what they think and what's missing to decide.
3. Why is the executive summary the most important part of the proposal?
Proposals travel to busy people who weren't in your meetings; the summary has to persuade on its own.
Common presentation and proposal mistakes
Showing every feature "just in case."
Show the 3 or 4 that solve what the customer told you.
Giving the price before the customer sees the value.
Recap the cost of the problem and the return, then the investment.
Offering a discount before the customer asks.
State the price with confidence, pause and listen.
Sending a proposal with no expiration date or next step.
Include an expiration date, a start date and the meeting where you'll review it.
4. With the Professional plan ($600 a month + $2,400 setup), how much does the customer invest in total in year one?
$600 × 12 + $2,400 = $7,200 + $2,400 = $9,600. Against $23,040 of hours saved in the year ($1,920 × 12), the net benefit is $23,040 − $9,600 = $13,440, the same result as the lesson's calculation.
Practice exercise: your presentation and proposal
- For a real or fictional customer, write a recap of 3 needs in their words.
- Build the need → solution → result table.
- Calculate the return on investment with their numbers.
- Define 3 pricing options and which one you recommend.
- Write a one-page executive summary for the proposal.
See solution (example executive summary)
PROPOSAL FOR MILLER HARDWARE & SUPPLY · LedgerPoint
Situation: with two stores and 25 employees, the monthly close takes
4 days, the owner sees profit six weeks late, and in 2025 a sales tax
filing error led to a penalty.
Goal: close the month in 1 day, see profit by store every week and
reduce the risk of filing errors.
Recommended solution (Professional plan): invoicing with sales tax
calculation, automatic bank reconciliation, profit dashboard by store,
setup and training in 2 weeks.
Investment: $600 a month + $2,400 one-time setup.
Estimated return: $1,920 a month in staff hours saved; net benefit of
$13,440 in year one; setup fee paid back in under 2 months.
Next step: sign by Friday, November 20, to start setup on Monday,
November 23, and close December on the new system.
Summary
- Open by recapping the needs, then present the solution need by need.
- Demo with the customer's own case and start with the result.
- Present value before price, offer good-better-best options and state the price with confidence.
- The written proposal must stand on its own, starting with an executive summary.
- Present the proposal live instead of just emailing it.
- Use check-in questions during the presentation to catch doubts early.
Next lesson: Handling Sales Objections: "It's Too Expensive," "I Need to Think About It" and More. You'll learn a five-step method to answer the most common objections without pressure.
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